Gold Spammers, Customer Service And Bots….

I am much enjoying my time in Atreia thus far.  Ahira is almost 21 and yes I am taking it slow but mostly because I have been helping a few friends get caught up to me a bit.  All in all, I am having a great time.  I really, really enjoyed Black Claw Village and my first taste of PvP on Lumiel was really fun.

Really there are only three things that have bothered me so far about Aion.  At the moment it is a minor annoyance but it has the potential to become a major problem if NCSoft doesn’t nip it in the bud quickly.

First of all, the Gold spammers have arrived in mass.  Every night I have to block a few more.  Mostly it’s private tells but occasionally you will see a couple in “general” or “trade” chat.  The worst part about it is that there is no easy way to report them nor an easy way to block them.  Each attempt requires multiple steps and can be a hassle when adventuring.  I know stopping gold spam is very hard, it took WoW years to lower it to the current level, but at least give us tools to make it easier to report and/or block them.

Secondly, Customer Service not 24 hours?!?!?  Seriously?  WTF NCSoft?  You folks just sold around 500,000 copies of Aion so I am sure you have enough money laying around to hire a full time, 24 hour customer service team!  I could not believe it when I tried to create a petition, only to be told that there was no one to receive it.  This is a 24 hour game, there needs to be 24 hour customer service.  Period.

The last thing that is annoying me are the bots.lots-of-bots-book-1-thumb So far it has not been too big a problem.  I see one every so often and sometimes I will see a group of them working together.  However, this has to be stopped.  Like now. Bots destroy the economy, add to the queue times and cause problems in the community.  Get rid of them.  Ban the ones who are reported and do it quickly.  Give us updates to how many you ban.  Make a spectacle of it.

I never played Lineage or Lineage II but I have been told horror stories about the bot problem there.  Do not make that mistake in the West.  In the West players leave when the botting problem gets out of hand.  With the bad rap NCSoft already has about bots, it will only take a short period of seeming inaction before everyone assumes the problem is going to continue in Aion.  Don’t let that happen.

Other than those problems, I am having a really fun time in Aion so far.  Despite NCSoft’s track record, I am willing to give them the benefit of the doubt.  They have to know they are going to be on a short leash with these issues due to their prior failures to address them in Lineage.  They have to know that.  Don’t they?