From Aion Online:
Aion’s release is right around the corner, and our anticipation is running high! The beards and hairstyles of the character creator are groomed and lined up, jostling against each other in eagerness to be picked for your characters in this coming weekend’s Preselection and Head Start Programs.
Preselection is a benefit available to anyone who preordered Aion. If you are not sure whether or not you are eligible, simply log in to your NCsoft Master Account to verify that your game account is listed and your account type is not designated as “Beta”.
Starting 12:00 p.m. PDT (more) on September 18, 2009, eligible players will be able to start their game clients and log in to create a total of two characters ahead of everyone else. You can name and create these two characters through the standard character creator and be ready to play with these characters right when the game Head Start Program begins (but not beforehand). Preselection will end 9:00 a.m. PDT on September 20, 2009 (more).
Don’t miss this great opportunity to claim your character’s name before anyone else does. It isn’t too late to preorder, even if you have been holding out.
So, two characters, eh? Hmm, I am still debating what class my main will be. Decisions, decisions……
Source: Aion Online